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Shipping & Returns

Shipping Policy

Effective Date: January 1, 2023

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Thank you for choosing C & M COLLECTION. We are committed to providing you with an excellent customer experience. To ensure transparency and clarity regarding our shipping and return processes, please review our shipping and return policy below.

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Shipping Policy:

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1.1 Shipping Methods and Timeframes: We offer various shipping methods to accommodate your needs. The available shipping options and estimated delivery times will be provided during the checkout process. Please note that delivery times are approximate and may vary depending on the shipping carrier and your location.

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1.2 Order Processing Time: Once your order has been successfully placed, it will undergo processing before shipment. Processing times typically range from 3 to 5 business days. Please note that orders are not processed or shipped on weekends or public holidays.

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1.3 Shipping Charges: Shipping charges will be calculated and displayed during the checkout process based on the shipping method, destination, and order weight. Any applicable taxes, customs duties, or fees imposed by local authorities are the responsibility of the customer.

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1.4 Shipment Tracking: Once your order has been shipped, we will provide you with a tracking number via email or through your account. You can use this tracking number to monitor the progress of your shipment online.

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1.5 International Shipping: We offer international shipping to select destinations. Please note that international shipments may be subject to customs inspections, which can cause delays beyond our control. Additionally, customs duties and fees may apply, and these are the responsibility of the customer.

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Return & Exchange Policy

Return Policy:

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2.1 Returns and Exchanges: We want you to be completely satisfied with your purchase. If you are not satisfied or if there is an issue with the product received, you may request a return or exchange within 2 days of receiving your order. To initiate the return or exchange process, please contact our customer service team via info@collectioncm.com.

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2.2 Eligibility and Conditions: To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.

  • The return/exchange request must be initiated within the specified timeframe.

  • The item must not be a non-returnable or non-refundable product (e.g., personalized items, perishable goods, etc.).

2.3 Return Process: To initiate a return or exchange, please follow the instructions provided by our customer service team. You may be required to provide relevant information, such as order details and reason for return/exchange. Once your request is approved, we will provide you with further instructions, including the return shipping address.

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2.4 Return Shipping: Unless the return is due to an error on our part or a defective item, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service and obtaining proof of shipment, as we cannot be held responsible for lost or damaged returned items.

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2.5 Refunds and Credits: Refunds or credits will be issued within 5 business days after we receive and inspect the returned item. The refund will be processed using the original payment method, unless otherwise specified. Please note that shipping charges, customs duties, and fees are non-refundable, and a restocking fee may apply in certain cases.

  1. Contact Us: If you have any questions or concerns regarding our shipping and return policy, please contact our customer service team via:

We strive to provide prompt and helpful assistance to ensure your satisfaction.

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Note: This shipping and return policy is subject to change without prior notice. Please refer to the most recent version available on our website for the most up-to-date information.

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